Effective October 22, 2026
Every item in ShopSCWR is printed to order just for you. Because of that, we can’t accept returns or exchanges for change of mind or wrong size. We will always make it right if something arrives damaged, defective, or printed incorrectly.
Damaged, defective, or misprinted items
If your item arrives damaged, has a manufacturing defect, or doesn’t match what you ordered (wrong item, size, color, or print), we’ll send you a free replacement. If the item can’t be replaced, for example because it’s no longer available, we’ll refund it to your original payment method.
You must report the problem within 30 days of delivery.
How to make a claim
- Email [email protected] with your order number.
- Include clear photos of the problem and of the shipping label.
- We’ll review it and reply, usually within 2 business days.
You don’t need to send the item back unless we ask you to.
Returns and exchanges
We don’t accept returns or exchanges for items that arrive as ordered, including wrong size or change of mind. Please check the size guide on each product page before you order.
Order changes and cancellations
Orders go into production right away, so all orders are final once placed. We can’t cancel an order or change its items, sizes, or shipping address. Please review your cart and address carefully before checking out.
Shipping, lost packages, and addresses
Every order ships with tracking, and you’ll get the tracking link by email. Once a package has shipped, SCWR is not responsible for packages that are lost, stolen, or delayed in transit, or for orders shipped to an incorrect or incomplete address entered at checkout. If something goes wrong in transit, please contact the carrier using your tracking number.
Questions
Email [email protected] and include your order number.
Southern California Wildfire Response · 520 S Sepulveda Blvd, Suite 403, Los Angeles, CA 90049. Proceeds support SCWR’s all-volunteer wildfire and emergency response operations.